Delete your account

Updated: November 17, 2026.

Ppld operates ppl’d. Account deletion is available in the signed-in app. This page has no automated deletion request form and does not submit a request. For deletion help, email georgehinin@gmail.com. An email does not itself confirm that deletion has been queued or completed.

Requesting deletion

The signed-in app provides Delete account and asks you to confirm. You do not need to finish your profile, accept terms or have social access to use the authenticated deletion control. Suspended accounts retain access to that control. An unavailable state means you cannot currently submit through that route.

A confirmed request means the server has restricted your account from social use and queued deletion processing. It does not mean that everything has already been erased. If a reply is lost, the app can show that the result is unknown and reconcile the original request. A retry may resend the same request after checking it. Closing a screen, signing out or uninstalling the app does not cancel a request already sent. A failed processing job needs operator attention.

If you cannot use the app, email the contact above to ask for help. Account ownership must be verified before deletion can be processed. There is no web deletion request form. To verify ownership, George sends a one-time reference to the account's phone number and asks you to quote it in your email. It is not a sign-in code. Do not send passwords, sign-in codes, raw calendar contents or government ID.

What processing removes

Successful current-database processing removes the application's account-owned rows and the Auth primary user in one transaction. That includes current profile, birth date, home area, availability, relationships, account-linked settings and the account's relevant session data. Current replay snapshot content that includes the account is removed if replay storage had been enabled. This internal outcome is removal of primary rows, not proof of complete provider-wide erasure. This does not establish removal from the phone, providers or backups.

What may remain

• Random ledger pseudonyms can remain without the deleted account mapping, under the ledger retention rules.
• Reports lose account links, but details and operator notes can still contain your name or other identifying text. Reports become eligible for the nightly age purge once they are more than two years old. Report events use their own occurrence times, so they may be removed later than the associated report. Removal depends on the purge running; this is the current database rule, not a guarantee about provider copies.
• A banned number's keyed hash remains to prevent signup with that number. It has no age-based expiry. It is personal data: a holder of the key can test a guessed number.
• Email correspondence and attachments are separate from app account rows and are not automatically erased by account deletion. Under the correspondence policy, a minimal deletion-request record is normally kept for one year after documented closure; necessary underlying information can remain for available rights and recourse or a justified legal or safety hold with a recorded purpose and review date. Unneeded attachments are removed earlier. This is an operator policy, not verified automatic erasure. Gmail Trash, Google-managed copies and backups have separate limits described in privacy.
• Managed Auth audit entries can retain the actor account identifier and phone number. External Auth logs have a separate lifecycle.
• Provider records at Sentry, PostHog, Expo and the SMS provider, and backup copies, are outside the primary-row transaction. Their actual retention, erasure and completion checks remain unresolved.

Backups can retain data removed from the live database. Restoring a backup can bring back deleted accounts, and there is no approved automatic mechanism to reapply those deletions yet. If replay had been enabled, backed-up encrypted snapshots and available key material may permit recovery after live snapshot deletion. Hosted backup rollover and key custody need separate verification. No complete-erasure deadline is established.

Getting help

Signing out or uninstalling does not request deletion. Email georgehinin@gmail.com if you need help or cannot access the app. Do not assume a request was accepted until its actual status is confirmed. Read support and privacy for related information.